Product Base Errors & Resolutions

Product Base Errors & Resolutions


No
Error cases
Reasons
Solutions
1
Editing icons do not show up
Because of the icon system 
Change DNS to 1.1.1.1
2
Product color doesn't change

2.1. Color hex in Product Variant is missing

2.2. The Product image is not transparent


2.1. Fill in color hex as in provider's instruction. Color hex must have "#"

2.2. Create a transparent mockup image

3
Perspective feature doesn't work properly


Mockup image is too large
Resize the mockup image to below 800x800
4
Can't delete product
The product is in use in a campaign

  1. Step 1: Remove product in campaign
  2. Step 2: Delete product in Product Base
5
Can't upload/save mockup
The mockup image size exceeds 1000 x 1000px and 64MB
Resize the image using tinyjpg.com or tinypng.com
6
Variants that have been marked "Unavailable" still show up on storefront
Due to cache

  1. Step 1: Go to Campaign
  2. Step 2: Edit Product
  3. Step 3: Save variants and close
  4. Step 4: Update campaign
7Variants' position show up wrongly on storefront
Due to cache

Click Re-order Variants 
Learn how to re-order variants here

8
Duplicate product description on storefront
There're 2 descriptions: Shopify and teeinblue

  1. Step 1: Go to Extras
  2. Step2: Product Page Settings
  3. Step 3: Hide App Product Description
  4. Step 4: Update Campaign



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