Artwork Errors & Resolutions
No | Error Cases | Reasons | Solutions |
1 | Can't save Artwork | 1.1. Forget to set the Artwork name 1.2. Artwork size exceeds 10000x10000px 1.3. One layer exceeds 32MB 1.4. One layer dimension exceeds 10000x10000px | 1.1. Always remember to set the Artwork name 1.2. Set a lower width x height (should be the same as the printarea size) 1.3. Import layer with a lower file size 1.4. Set a lower width x height for the wrong layer  |
2 | Artwork looks blurry in app | 2.1. The limit max width in the Advanced Settings is set below 600px 2.2. For some Artworks in vertical align, teeinblue may not detect well enough as the horizontal image. This causes the layer to look blurry. | 2.1. Set the limit max width from 600 - 1000px. Learn more about Advanced Settings here. 2.2. For vertical image:
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3 | Can't duplicate Artwork | 3.1. When you leave the Font Family empty 3.2. Too many layers and templates in 1 Artwork | 3.1. Choose an appropriate Font Family before saving the original Artwork. 3.2. Please wait for 5-10' for the Artwork to load |
4 | Missing clipart category on the personalize option column | Due to cache, the app may take more time to detect the new clipart category. | Hold Ctrl+Shift+R to reload page |
5 | Icons don't show up to edit Artwork | The Artwork is locked after publishing campaign | Click on the "Lock" icon to unlock Artwork |
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