Campaign Errors & Resolutions

No	Errors	Reasons	Solutions
1	Can't publish campaign	1.1. Artwork hasn't been selected 1.2. Artwork contains invalid elements 1.3. Product's variant is missing 1.4. Too many products and mockup images in one campaign	1.1. Select an appropriate artwork  1.2. Go to Artwork Editor > Check the Font Family and Clipart Category to see whether they have been deleted or left empty > Update a new font and clipart  1.3. Go to Product Base > Add at least 1 variant 1.4. Add no more than 4 products in one campaign
2	Can't delete campaign	The product is still linked in Shopify	Step 1: Click Open Campaign Step 2: Unlink Product From Shopify Step 3: Delete Campaign Learn more about how to archive/delete campaign here
3	Do not show up enough product variants	Error when syncing data to Shopify	Step 1: Click to edit Product in Campaign Step 2: Unselect 1 variant Step 3: Reselect that variant Step 4: Save variants and close Step 5: Update campaign
4	No Preview Image	Missing printarea	Step 1: Go to Mockup Editor in Campaign Step 2: Add Printarea Step 3: Update Campaign
5	Duplicate Artwork Layer	Missing Default Value in Artwork Editor	Step 1: Go to Artwork Editor Step 2: Click on Advanced Option (in the duplicated layer) Step 3: De-select the Default Value Step 4: Re-select Default Value with a particular clipart
6	Some artwork layers don't show up	The layers are set to appear only when another layer is chosen	Step 1: Go to Artwork Editor ​Step 2: Check if you select this layer as conditional to another layer (this is a feature, not an error) Learn more about Condition for Layer here

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