teeinblue - Order Details page

Order Details

On Orders list, click on Order number or View button (eye icon) to go to Order details.


View Details




On the left is the details of the order item. On the right is the Customer information.
  1. Order number: The first one is Order ID in Shopify. The one in ( ) is order ID in teeinblue data.


  2. Navigation Arrows: Go to Previous/Next order.


  3. Order Items (number): show number of items in this order.


  4. Export button: to export this order to CSV (in General template).

  5. Confirm & Send to fulfill button: Directly send order to fulfillment provider. Works for integrated fulfillment.
    Read: Send orders to Fulfillment providers.

  6. Edit order button: edit Shipping address and note. It will update changes to order in Shopify.

  7. Campaign: click to go to campaign details


  8. Variant details: the variant customer selected


  9. POD service: the provider name which this product belongs to


  10. Shopify fulfillment status: the status of order in Shopify


  11. Price & quantity:


Edit customization


  1. View customization: Show personalized options that has been chosen by customer.


  2. Edit customization: Show the personalization form to re-select options.

    Click "Save" to save the new customization. 
    And click "Re-generate" button to update new changes to the order design.

You cannot edit orders that are sent to fulfillment.


Order Design

  1.  - Artwork name

  2. - Printarea key and size (width - height). Click to edit if necessary.
    After editing a printarea size, you should click "Re-generate" button to render the artwork in the new printarea size.

  3.  - Download button: click to open design url in a new tab.

  4.  - Re-generate design button: Refresh to update the latest changes when editing customization, editing artwork or printarea.

  5.  - Upload custom design: in case you need to re-design order in photoshop, then you can replace the new design by 2 ways:
    1. Upload design file directly from computer (the image will be uploaded to teeinblue's server and have a URL from teeinblue)
    2. Or, Upload from image URL (recommended since our server is limited file size to 64MB)
You can upload your image to Shopify Settings / Files to get the image URL.

  1. Confirm & Send to fulfill: Directly send order to fulfillment provider. Works for integrated fulfillment.
    Read: Send orders to Fulfillment providers.

    • Related Articles

    • Order Errors & Resolutions Compilation

      (Last updated on Mar 2021) Error case Error message example* Reasons Solutions 1-a Order doesn't show in application No message Customer clicks on the theme’s ATC button, not from teeinblue ➡ no customization ID is generated ➡ Unable to recover. You ...
    • Export order to CSV

      If your provider supports importing orders via csv, you can Export orders on teeinblue to csv, then import to provider page to fulfill. Export single order You can go to Order details, click on Export button to export an order to csv file. Export ...
    • List of Orders

      Go to Orders page and you can find the Orders list. In this list, you can search by order ID, filter by store (if you have multiple stores with the same teeinblue account) or sort by date, order. You can select some orders to export to csv. The ...
    • FAQs (Frequent-Asked-Questions) for teeinblue

      1. Can I use teeinblue even if I don't use any fulfillment provided in app? Yes, you can use our app as normal even if you don't use the fulfillment providers which teeinblue integrates with. You can manually create your product base, and manually ...
    • How to add large size artwork for an order

      Currently, teeinblue can only support artwork size with maximum of 10.000x10.000 pixel (recommend 5000x5000px). In case you need a size bigger than that, you can create artwork in a smaller size (eg. 3000x3000px) for preview purpose. When having ...